Simplifying business systems
The continual success of an organisation will be determined by the ability to service internal and external customers to a sustainable, achievable level. To meet these requirements the greatest organisational assets, in the people, must be provided with respect, motivation and job satisfaction. In order to meet these challenges, the strategies of the organisation need to harness all available resources. Facilitation of these changes will result in innovation in services and processes, increased level of response to internal and external customers and continuous improvement in all areas of performance.
Whether introducing new systems or new staff, training in the effective use of technology and applications is paramount in increased performance of an organisation. Our training services encompass preliminary evaluation, post program evaluation, planning, conduct, and follow up. In conjunction with the organisation we provide reinforcement and support for the newly acquired skills and knowledge obtained by the participant in the programs.
Embarking on improvements to systems requires an understanding of how and why things are undertaken the way they are. Through interviews and workshops we can help examine your current processes and determine what works, and what can be improved. Whether this is in existing systems or for the process of a replacement, assistance is provided to analyse the requirements of the business systems at the same time enabling staff to build a higher level of capability for the future.
IT and Business managers are often so preoccupied with immediate issues that they lose sight of their ultimate objectives. That's why a business review or preparation of a strategic plan is a virtual necessity. This may not be a recipe for success, but without it a business is much more likely to fail. The outcome of our involvement is a satisfactory strategic plan that is realistic and attainable so as to allow managers to think strategically and act operationally.
When innovation occurs there must be individual and organisational change. Organisations are a collection of systems and as such organisational change is viewed as a process that is inclusive of all the interactive parts of a system. Our approach to change management encompasses the organisational and human environment as well as the physical environment in the workplace. This enables greater acceptance of the change and provides increased organisational performance.
Business Improvement/Process Analysis
Business processes are built up over time that whilst providing outcomes may not be the most beneficial for business. Through analysis, interviews and workshops we are able to map and document the processes within the business and identify possible areas of process improvement that will increase business performance.
Business Process Mapping
In conjunction with the process analysis comprehensive business process maps are produced to outline and document current processes. These form one of the basis for the process improvements that could be implemented. With people and processes aligned with technology the business can answer the question “How do we do this differently and more efficiently?
Studies have shown that the introduction of technology alone does not improve efficiency. The impact of the technology on the organisation and the staff needs to be considered for implementations to be successful. Implementations can be successful through a model of awareness, structures, persuasion, decision and commitment, roll out, and review. Our professionals use this model enabling successful implementations.
Systems Audit and Review
Over time business systems are used to provide the necessary business functions. A stocktake of the functionality available in current systems can prove beneficial in improving business performance with the benefits far outweighing the investment in the audit and review. Our professionals review systems, electronic and supporting, to facilitate improvements in business processes.